Return Policy
Thank you for shopping with Southern Edge Creations. We stand behind the quality of our work and want you to be happy with your purchase. Because many of our items are custom and personalized, not every order can be returned. Please review our policy below for full details.
Returns
Non-personalized items may be returned for store credit or exchange within 15 days of the purchase date. All returned items must be in new and unused condition with original tags and packaging.
Return Process
To start a return, please email us at southernedgecreationstx@gmail.com to request a Return Merchandise Authorization (RMA) number. Once approved, place the item securely in its original packaging with proof of purchase and mail it to:
Southern Edge Creations
Attn: Returns – RMA#
218 Oregon St
Odessa, TX 79764
Store Credit/Exchanges
After we receive and inspect your return, we will issue store credit or send your exchange. Please allow 5–10 business days after receipt for processing. You will be notified by email once your credit or exchange is ready.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us right away at southernedgecreationstx@gmail.com or 432-528-4738 so we can make it right.
Exceptions
The following items are not eligible for return or exchange:
- Personalized or custom orders
- Used or damaged items
- Final sale or clearance items
Questions
If you have any questions about our return policy, please contact us at:
southernedgecreationstx@gmail.com
432-528-4738
Last Updated: September 1st, 2025